Designer Assistant

Lexington, KY

Description

The Designer Assistant assists in customer satisfaction by working with the designers in ordering and expediting material from vendors for kitchens, baths and recreational areas.

Reports to: Branch Manager and Lead Designer

Requirements

The Designer Assistant assists in customer satisfaction by working with the designers in ordering and expediting material from vendors for kitchens, baths and recreational areas.

Reports to: Branch Manager and Lead Designer

 

Job Duties:

Sales Ability / Persuasiveness

Learns and demonstrates understanding of basic analytic skills and their application to customers’ requirements

Learns and demonstrates stages of selling process

Articulates the organization’s value proposition

Incorporates the selling process within proposal writing and pricing models to match company expectations

Builds relationships through networking with various industry and customer relationships

 

Customer Focus

Recognizes different consumer types and adjusts approach with each for optimal results

Establishes “trusted advisor” status to become a liaison between the showroom customer and the installing contractor a resource in the consumer and all parties involved in the project

Adds value to customer and internal interactions by understanding customer needs

Plans for upcoming customer meetings with a defined time management process

Demonstrates active listening skills to add value to consumer and internal interactions

 

Managing Work

Adept at managing multiple priorities and able to shift quickly based on competing consumer demands

Learns and demonstrates effective time management practices involving planning and scheduling daily, monthly, and annual activities and priorities

Learns and demonstrates ability to organize electronic and paper-based information

 

Navigating Within the Organization

Learns and respects the internal chain of command

Expands immediate problem-resolution network to include additional internal contacts and use them to get things done

Demonstrates company value proposition---as well as that of the competition---and can articulate to the consumer

 

Contributing to Team Success

Contributes to the professional image of the showroom by ensuring displays are clean and in working order, and pricing & binders are up to date

Operates effectively within vertical and horizontal teams

Demonstrates effective delegation and limited-scope management of others on direct tasks

Assumes responsibility for team outcomes

Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices

Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team

Identifies buying habit changes and relays that information to appropriate people within the organization

 

Technical / Professional Knowledge & Skills

Understands the basics of the construction process and when the various showroom products fit within the construction cycle

Learns and demonstrates competence in features and functionality of all product lines, as well as their application

Adds value to consumers and internal interactions by understanding the market, customers, suppliers, and competitors

Understands the nuances of competitor product offerings as well as their target audience and strategies on how they reach that audience

Conveys accurate messages, ideas, and decisions through clear verbal and written communication

Demonstrates proficiency with related computer systems and applications (e.g. Microsoft Outlook, Word, Excel, PowerPoint, email, etc.)

Understands own organization’s profit model and makes sound decisions and recommendations to maximize profit

 

Leading through Vision & Values

Leads branch, and corporate initiatives and mentoring activities

Balances the role of strong customer advocate with the role of good company steward with resources and time

Perform other duties as assigned. Adhere to the rules and regulations as set forth in the Employee Handbook.

 

Job Requirements:

- Education: High school diploma/GED required

- Experience: Product knowledge preferred

 

Job Type: Full-time

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