Inside Sales Representative

Louisville, KY

Description

Masters’ Supply, Inc. has an immediate opening for an Inside Sales Representative in Louisville, KY. We are looking for a full time consultant who can bring additional sales, excellent customer service and product knowledge to our sales team. The inside sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. This position reports to the Inside Sales Manager/Sales Manager/President.

Requirements

Job Duties:

Sales Ability/Persuasiveness

 Advises and actively upsells customers on complimentary products beyond the original order
 Articulates product feature and functions clearly through verbal communication
 Solves customer needs by recommending products or services that contribute to their level of satisfaction
 Educates customers on how the organization differentiates from its competitors
 Demonstrates active listening skills to accurately understand the customers’ needs
 Follows-through on commitments made to customers
 Learns and demonstrates understanding of basic business analytic skills and their application to customers’ businesses (e.g., builder, contractor, plumber, engineer, architect, etc.)
 Demonstrates skill in prioritizing customers, product promotion, activity management, campaign deployment and training
 Articulates the organization’s value proposition within customer business situation
 Incorporates the selling process within proposal writing and pricing models to match company expectations

Customer Focus
 Analyzes customer’s needs to quickly determine if they can be helped over the phone or if they need to be passed to the next level of customer service / sales
 Adds value to customer and internal interactions by understanding customer business models
 Uses company-provided systems for improved planning, history collection, and to adopt new behaviors
 Organizes work time to maximize efficiency with a defined time management process
 Drives the account planning process to define and track progress toward revenue, mix, and profit objectives
 Understands the customer’s business including metrics, definitions of success, hierarchy, decision-making, etc.
 Establishes “trusted advisor” status to become a business resource for customers in the relationship selling process
 Recognizes different customer types within the supply chain and adjusts approach with each for optimal results
 Demonstrates active listening skills to add value to customer and internal interactions

Managing Work
 Learns and demonstrates effective time management practices involving planning and scheduling daily, monthly, and annual activities and priorities.
 Learns and demonstrates ability to organize electronic and paper- based information
 Expands organizational skills to include additional leadership and business development commitments
Navigating Within the Organization
 Learns and uses organizational resources and escalation processes for issue resolution
 Respects and appropriately uses the internal chain of command
 Establishes team relationships (e.g. Manager/Branch peers/Corporate network) for improved job effectiveness
 Expands immediate problem-resolution network to include ancillary network contacts (e.g. product development, marketing)
 Gets things done by using internal resources (internet, channel marketing, customer service, supply chain, etc.)
 Demonstrates comprehensive company product knowledge---as well as products of the competition---and can articulate competitive advantage
 Leverages a deep understanding of the company’s internal processes to advise customers and develop a course of action to deliver mutually beneficial results

Contributing to Team Success
 Understands their role as it relates to showroom staff & outside sales, and effectively coordinates information with those roles on projects and quotes
 Operates effectively within vertical and horizontal teams
 Demonstrates effective delegation and limited-scope management of others on direct tasks
 Assumes responsibility for team outcomes
 Leverages team interactions for improved individual effectiveness and actively participates in team activities to share best practices
 Exhibits positive outlook, camaraderie, and passion for the job, business, customers, and team

Technical / Professional Knowledge & Skills
 Understands how products work together and proactively offers them to the customer when they call in their orders
 Analyzes customer’s needs quickly to determine if they need to be passed to a technical expert
 Learns and demonstrates competence in features and functionality of all product lines as well as their application in consumer environments
 Expands product knowledge base in their primary sales channels and into other sales channels
 Adds value to customer and internal interactions by understanding the market, customers, suppliers, and competitors
 Understands the nuances of competitor product offerings as well as their target audience and strategies on how they reach that audience
 Provides market specific product needs and price points
 Conveys accurate messages, ideas, and decisions through clear verbal and written communication
 Demonstrates proficiency with related computer systems and applications (e.g. Microsoft Outlook, Word, Excel, PowerPoint, email, etc.)
 Understands own organization’s profit model and makes sound decisions and recommendations to maximize
Leading through Vision & Values
 Leads branch and corporate initiatives and mentoring activities
 Balances the role of strong customer advocate with the role of good company steward with resources and time

Perform other duties as assigned. Adheres to the rules and regulations as set forth in the Employee Handbook.

Job Requirements:
 Education: High school diploma/GED required
 Experience: Product experience required
Wholesale distribution experience preferred

Masters’ Supply, Inc. is an equal opportunity employer that operates as an ESOP (Employee Stock Ownership Plan) company. Other benefits include; 401(k) employer match, Health, Dental & Vision Insurance, Paid time off, Holiday pay, Company paid Life and Long-Term Disability Insurance.

Job Type: Full-time

Pay: From $35,000.00 per year / Competitive Wages

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